Support
Last updated
Capturat is coming soon. Early access, bug reports and questions all go to hello@capturat.com.
How do I report a problem?
One email with these four things gets the fastest answer:
- What you did, and what happened instead.
- Your macOS version, and whether the Mac is Apple silicon or Intel.
- A screenshot, if the problem is visible — you have the right tool for it.
- If the app quit unexpectedly, the newest report named Capturat in Console → Crash Reports.
Why does my shortcut do nothing?
Another app probably owns that combination already. Open Settings, go to Capture and record a different one — Capturat tells you immediately if macOS refuses to register it.
Why does it need screen recording permission?
macOS requires it of every application that can see the screen, including every screenshot tool. Grant it in System Settings, under Privacy & Security, then Screen & System Audio Recording, and reopen Capturat so the system hands it the new permission.
Why are Summarise and Translate unavailable?
They use Apple Intelligence and the on-device language model, so they need a Mac that supports it with Apple Intelligence switched on in System Settings. There is deliberately no cloud fallback — a feature that quietly sent your screenshot to a server would break the promise the rest of the app makes.
Where are my screenshots stored?
In a folder inside Application Support, as ordinary image files. Use Reveal in Finder from any capture's menu to open it. Nothing is hidden inside a proprietary database.
How do I move my captures to another Mac?
Copy the folder. They are normal files, and they stay readable with or without Capturat installed.
The preview panel disappeared before I finished with it
Hover it and it waits as long as you like. Otherwise it leaves after a few seconds, which is the point of it — everything it offers is also available later from the capture itself.
Something crashed. What do you need from me?
The newest report named Capturat in Console under Crash Reports, plus what you were doing at the time. That pair is usually enough to find the cause exactly.